Questions we get asked, answered plainly.
91 questions from founders, in 9 groups. The first sentence of every answer is the answer.
Cost and pricing
- How much does a marketplace app cost?
- Why won't you publish a price list?
- Do you charge for the estimate?
- What is a phase and how is it priced?
- Is a fixed price possible?
- What if my budget is small?
- Why is a two-sided marketplace more expensive than an online shop?
- Do you take equity instead of cash?
- What is included in every price?
- What costs extra?
- Is maintenance included?
- Do prices differ by country?
Timelines and phases
- How long does it take to build a marketplace?
- Can we launch faster?
- What happens in phase one?
- What do we need to prepare before scope starts?
- What does the first working version include?
- What happens after the first working version?
- Can you work to a fixed launch date?
- What slows a marketplace build down most?
- How do you tell us a date has slipped?
- Can we pause between phases?
Ownership and handover
Payments and payouts
- Who holds the money in a marketplace?
- Which payment gateways do you work with?
- Can providers get paid automatically?
- When do providers get paid?
- How do refunds and disputes work?
- What is escrow in a marketplace?
- Do you build wallets?
- Can we take commission?
- Can customers pay in cash?
- Do we need a licence to hold customers' money?
Marketplace operations
- Should we launch one side first?
- How do we get providers to show up?
- How do you verify providers?
- Can providers set their own prices?
- What do you do about no-shows?
- How do cancellations work?
- Do you build ratings and reviews?
- Can the admin override matching?
- Can customers track the provider live?
- Can we run promotions and referral codes?
- What does the admin console do?
Working with us
- Who will I actually talk to?
- How big is your team?
- Where are you based?
- How do we communicate?
- Do you sign an NDA?
- Do we need a finished design or spec before we start?
- Are you an agency or a freelancer?
- What do you need from us during the build?
- What happens if we disagree about scope?
- Can we see platforms you have built?
- Do you build things other than marketplaces?
After launch
- Do you leave at launch?
- What does maintenance cover?
- What does a defect cost?
- What does a change cost?
- What happens if the platform goes down?
- How do we report a bug after launch?
- Will the platform cope as we grow?
- Can we hire our own developer and still work with you?
- What happens if we stop paying for maintenance?
- Can you take over a platform another team built?
Technology choices
- What do you build with?
- Native or cross-platform?
- Do we need an iOS app and an Android app?
- Do we need a separate app for providers?
- Do we need a website as well as apps?
- Should we use a marketplace template instead of a custom build?
- Will the apps work on slow connections?
- Do you use AI in the build?
- Can you add AI features to the platform?
Regions and payment rails
- Can you build for Côte d'Ivoire and West Africa?
- Can you build for Pakistan?
- Can you build for the UK, US or EU?
- Can one platform run in more than one country?
- Do you handle local currencies?
- Does it matter where our company is registered?
- Do you handle local languages and right-to-left scripts?
- Do maps and addresses work in our country?
- Do you understand the rules for our sector in our country?
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